ProPay Merchant Statement Breakdown

In this article:

Account Information & Header

Summary By Payment/Card Type

Summary By Day

Chargeback Details

ProPay CC Statement Example

Merchant statements provide you with a simple overview of your payment processing activity each month. Below is every column in the ProPay CC Statement broken out and explained. See ProPay CC Statement Example for visual context.

Account Information & Header
Month / Year	The Merchant Statement will display all data within the month stated at the top of the page (February 2023). Recipient will receive this statement the following calendar month (March 2023). Dues (e.g. additional fees, dues and assessments) are calculated 2 months later and will appear in the statement issued the following month (February 2023 fees will show on April 2023 Merchant Statement). For more information on Dues - see Card Brand Fees below.
Account Number	Merchant ID number
Company Name	Your company's name
Recipient	The name of your company's owner (last, first)
Address	Your company's mailing address (Street number & name, City, State, Zip)
Credit/Debit Submitted	The total dollar amount of credit/debit submitted for the month.
ACH Submitted	The total dollar amount of ACH submitted for the month.
Chargebacks	Chargebacks occur when either 1.) Your client enters in incorrect information when paying via ACH (routing/account #, personal info, etc...) which comes with removal of pending funds from ProPay account with a $25 penalty/processing fee. 2.) When your client disputes the charges through their credit card provider or bank. To reverse Chargebacks, you will need to provide documentation (usually the invoice) and Penalty/Processing fees (from disputed charges).
Refunds	Total refunds from company back to customer in dollar amount.
Total Fees	This is the total of the fees for that period. You can see the value in the top right hand area of the invoice and the broken down amounts are in the Summary by Day section
Card Brand Dues	These are various monthly fees and assessments that come through from visa/mc/banks. You can see the value in the top right hand area of the invoice.
Net	The total dollar amount processed by credit card and ACH minus chargebacks, refunds, and dues during statement period.  (Credit submitted + ACH Submitted) - (Chargebacks + Refunds + Total fees + Dues) = Net

Summary By Payment/Card Type
Card Type	Card brand type (e.g. MasterCard, VISA, Discover, etc.)
Sales Volume	Total dollar amount by card brand type.
Transactions	Total number of transactions by card brand type.
Processing Rate	For all card types: Competitive flat rates + 20c per transaction For ACH: 1% with a $10 max
ACH Processing Fee	ACH fees are pulled from the merchant's propay balance directly through the course of the month. While the fees are shown on the invoice, those payments are not. Because of that, you have to add the ACH processing fees back into the due amount. The total amount that is then pulled from the bank is:  (Total Fees) + (Card Brand Dues) - (ACH Process Fees)(if any exist) *Note, all these values are negative in the invoice but we want them to be positive when doing the math.
Transaction Rate	For all card types: $0.20 per card transaction For ACH: There is not transaction fee
Transaction Fee	For all card types: $0.20 x Transactions = Transaction Fee For Chargebacks: To remove pending funds from ProPay account there is a $25 penalty/processing fee. *Note: The Processing fee + Transaction Rate may not match Total Fees amount perfectly, as other fees may be applied such as sweep fees ($0.30), etc.

Summary By Day
Date	Date of transaction *Note: It is possible that late month transactions may fall into the following month's statement.
Credit Submitted	Total Credit in dollar amount submitted on that date.
ACH Submitted	Total ACH in dollar amount submitted on that date.
Chargebacks	Total Chargebacks in dollar amount on that date.
Refunds	Total Refunds in dollar amount returned on that date.
Total Fees	Total fees in dollar amount charged on that date.
Net Amount Submitted	Total net in dollar amount submitted on that date.
Withdraws	Total withdraws in dollar amount deducted on that date.

Chargeback Details (If applicable)
Trans Number	Transaction number
Chargeback Date	Date and time of chargeback (Y/M/D Hour:Minute)
CC Last 4	The last 4 digits of the credit card number that was charged back.
Invoice Number	Invoice number (####)
Chargeback Reason	Brief description as to why chargeback was issued.
Original Amount	Original chargeback in dollar amount
Chargeback Amount	Actual amount in dollar that was charged back.

ProPay CC Statement Example